MKT362 Tutor-Marked Assignment January 2025 Semester SUSS : Pricing, Singapore

Use of Generative AI Tools (Allowed)

The use of generative AI tools is allowed for this assignment.
• You are expected to provide proper attribution if you use generative AI tools while completing the assignment, including appropriate and discipline-specific citations, a table detailing the name of the AI tool used, the approach to using the tool (e.g. what prompts were used), the full output provided by the tool, and which part of the output was adapted for the assignment;
• To take note of section 3, paragraph 3.2 and section 5.2, paragraph 2A.1 (Viva Voce) of the Student Handbook;
• The University has the right to exercise the viva voce option to determine the authorship of a student’s submission should there be reasonable grounds to suspect that the submission may not be fully the student’s work.
• For more details on academic integrity and guidance on the responsible use of generative AI tools in assignments, please refer to the TLC website for more details;
• The University will continue to review the use of generative AI tools based on feedback and in light of developments in AI and related technologies.

Important Note: Grading of TMA/GBA/ECA Submissions
Marks awarded to your assignment are based on the following guidelines:
(a) 80% of the marks are allocated to the content of your answers:
The marks awarded to what your answers cover depend on the extent to which they cover the key points that correctly and comprehensively address each question.
The key points should be supported by evidence drawn from course materials and, wherever relevant, from other credible sources.
(b) 20% of the marks are allocated to the presentation of your answers:
Wherever applicable, the marks awarded to how your answers are presented depend on the extent to which your answers:
form a sound reasoning by developing those key points in a clear, logical and succinct manner;
provide proper and adequate in-text citations and referencing to content drawn from course materials and other credible sources;
strictly follow APA formatting and style guidelines1
, in particular for:
• in-text citations and end-of-report references;
• the identification of figures and tables;
use, wherever relevant, the specialised vocabulary and terminology commonly used in discussions about the topic(s) covered by each question;
provide a reference or bibliography at the end of the main report;
include the less relevant details in an Appendix;
use sentence constructions that are grammatically and syntactically correct;
are free from spelling mistakes; present the workings, numerical formulations and results in a logical manner that follows the APA formatting and style guidelines;
design and present graphs, diagrams and plots that follow the APA formatting and style guidelines;
are highly original;
have proper formatting, which may:
• include a properly formatted cover page;
• respect the answer length/word count set out in the assignment guidelines, if
any is prescribed;
• present answers in paragraphs with proper spacing and page margins;
• include page numbers and appendices, if necessary.

Question 1

From international coffee chains or specialty cafes and traditional kopitiams serving Singapore style traditional brew coffee, connoisseurs and casual drinkers are spoilt for choice as they decide between kopi siew dai for S$1.20 or iced mocha latte of few times more at S$7. However, with coffee prices at their highest since the 1970s, businesses and consumers weigh the cost as the upward trend looks set to continue.
Keith Kang, the owner of Great Nanyang Heritage Cafe, was forced to adjust his traditional brew coffee recipe this year when he observed that the quality of his coffee powder had dropped. His coffee supplier had been unable to secure coffee beans from its usual farm in Indonesia due to low production and had to turn to another farm, albeit of a lower quality. Kang says that an 8 kg carton of coffee powder had gone up from S$70 a year back, to more than
S$100 now. To ensure that the quality of his cafe’s coffee stayed the same, he used much more coffee powder than before to make up on taste. “We had no choice because coffee is our signature item and our cafe wants to maintain our quality,” says Kang.
Market leaders of traditional brew coffee such as Toast Box, Ya Kun Kaya Toast, Killiney Kopitiam, Heavenly Wang and Fun Toast have seen coffee bean prices shot up by more than 60 per cent in the last year. Toast Box raised its menu prices twice in the same year, citing elevating ingredient and operating costs. Price hikes by coffee chains earlier this year had caused consternation among consumers. Business owners say that cost pressures from manpower, rent and utilities, on top of rising coffee bean prices by suppliers leave them no
choice but to hike coffee prices.
Hawkers are hesitant to increase their prices too much, lest they lose customers. Currently for homegrown traditional brew, a cup hover at about S$2. Regulars just want that cup of coffee to taste the same every single day. While traditional brew coffee is a staple at local coffee shops and hawker centres, specialty coffee chains and cafes such as Starbucks, The Coffee Bean & Tea Leaf, and Luckin, that tout the traditional brew as their selling point have also become commonplace across the island over the last two decades. For speciality coffee, consumers appreciate the differences in the taste profile of coffee beans, where the price of the coffee is not justified by the taste or size of the cuppa. Their premium coffee beans, specialised roasting and brewing methods set their beverages apart.
Dr Wang Peng, a business analytics lecturer at the Singapore University of Social Sciences (SUSS) postulates: “Coffee chains need to find their unique value proposition and cater to a specific target audience effectively. In a mature coffee market like Singapore, where consumers have access to a wide range of coffee options, both budget-friendly and high-end, strategic positioning becomes critical.”
Dr Vanessa Liu, an associate professor at SUSS’ marketing program, reasons: “Singapore’s growing local affluence undoubtedly contributes to the continuously expanding demand for coffee in the country. The surge in coffee consumption and the increased demand for coffee shops or chains are not solely driven by basic needs. What locals truly desire is not just the nutritional value of coffee but rather the lifestyle symbolised by the coffee culture.”
While getting a caffeine kick was top priority in the past, “third wave” coffee drinkers who are discerning consumers, are conscious of the beverage’s supply chain, its social and environmental footprints, and coffee quality which has elevated coffee’s status to one almost synonymous with the “finer way of life” today. As such, sustainable alternatives to coffee have popped up such as Singapore-based Prefer Coffee, and The Perfect Daily Grind. The bean-less
coffee is made with bread, soya bean pulp and barley grains. In the shorter term though, consumers appear resigned that their cup of coffee will cost more.
Refer to the following infographics.

Adapted from: The Business Times’s article “Caffeine High: How expensive can your kopi get” on Nov 30, 2024, and Campaign Asia’s article on Rising coffee prices force consumers to rethink their rituals on Aug 30, 2024.

Question 1

(a) With your choice of three (3) homegrown major coffee chain brands, tabulate a common or similar product among them to compare their attributes on Competitionbased pricing. (Some homegrown coffee chain brands e.g. Ya Kun, Toast Box, Fun Toast, Killiney, Heavenly Wang, & Old Town etc). As you elaborate, you are expected to provide evidence (must show prices) such as screenshots or images to help you illustrate clearly.
(30 marks)
(b) Provide a well labelled diagram on the Framework of Value Communication to indicate clearly in which quadrant you deem would be the concerns of avid customers who drink coffee every day. With the recent increase in coffee drink prices, interpret how the coffee drinkers are likely to perceive the value of their purchase, and how may marketers of coffee address this target audience’s involvement and benefits.
(30 marks)
(c) Economic value comes in 2 forms: Monetary and Psychological. Both are instrumental in shaping a customer’s willingness-to-pay but require very different approaches to estimate them. Assuming a specialty coffee chain buyer’s purchase decision is based on economic value and with reference to the article and infographics, examine four (4) effects that could influence his perception of value and his consequent sensitivity to price. Illustrate each effect with an appropriate example.
(40 marks)