Challenges Faced by the Facilities Management/Construction Industry: Technical Communications Assignment, NUS, Singapore

1. Components of CA1: 

i. Report writing

• Type out your Report of about 3000 words using Microsoft Word, using Arial font size 12.
• Your Report should follow a typical academic report format.
• Your report must incorporate the results of your survey. Attach 30 completed questionnaires with your report.

ii. Choose either one of the topics for your report:

• Challenges faced by the Facilities Management/Construction Industry in Singapore
• Lifelong Learning

iii. Marking Criteria:

• Relevance (Use of correct format, the relevance of report content to the topic)
• Content (Did the group demonstrate understanding on how to construct a questionnaire? Did the group use appropriate tools/research to support their findings? Were the conclusions & recommendations reasonable?)

2. Components of CA2: 

• Roleplay to be carried out in groups during the last tutorial on 5 Jan 2020.
• The Notice of Meeting, Agenda email are to be submitted in Moodle before the role play.
• Each group to submit one Action Minutes corresponding to the role play that was presented.

i. Instructions and Scenarios for Meeting Role Play

•  Using the given scenario, role plays a Meeting of about 10 minutes.
  All members in the group must be in the role play and all members must speak up during the role play.
• In the meeting, your group MUST:
•  Decide who plays the chairperson and secretary.
•  Show one member exhibiting either, the bulldog or hippo personalities, and how the chairperson is able to manage this person.
• Show a conflict and how the conflict was resolved.
•  The group will need to submit the action minutes of a meeting, corresponding to what was presented in the role play.

ii. Marking Criteria:
A. Role Play:

• How well was the meeting run? Was it organised? Were the roles i.e. chairperson, secretary, members clearly defined?
• Was the group able to portray the bulldog/ hippo personality well and how did the
• Does chairperson manage these personalities?
• Did the group demonstrate a conflict and how to resolve it?

Scenario 1: You are the facility manager of a commercial building. Some renovation work is on going at Level 3. Tenants at levels 2 and 4 are unhappy with the noise and dirt generated from the renovation and have lodged several complaints with your office. Call a meeting with your team to resolve the matter.
Scenario 2: Recently, there are frequent complaints on the poor lighting levels and fluctuating air-con temperature in the new office building that your company has moved into 3 months ago. The general manager has called for a meeting with the mechanical engineer, electrical engineer and facility manager to brainstorm for solutions and replies to the complaints.
Scenario 3:You are the facility manager of a large condominium. Several residents across different blocks have complained about sightings of monkeys near their kitchen windows. There is also a 5-year old resident who was attacked by a monkey while playing near the swimming pool area. The management committee is very concerned about this. Call a meeting with your team to resolve the issue.
Scenario 4: It is time for the weekly project meeting which involves the project manager, civil engineer, mechanical engineer, electrical engineer and architect. This is a luxurious condominium project which is in the final stages of construction. There has been a delay in schedule due to a fire on-site two days ago. The team needs to meet to get the project back on schedule.
Scenario 5: You are the boss of a renovation company. Two of your major clients are unhappy with the delay in their renovation works. Call a meeting with your team to investigate the cause(s) of delay and how to resolve it.
Scenario 6:Your company has appointed you to be the Safe Management Officer for a residential building that will start work in January 2020. Call a meeting with the key site personnel to inform them of the measures that will need to be in place.