Employee Well-being and Inclusion Assignment, NUS, Singapore

Employee Well-being and Inclusion

JW Medical Supply Solutions[1] is a medical supplies distribution company in Singapore.  The company was founded 35 years ago by Mr John Wong as a family business, supplying basic equipment and disposable medical supplies to surgeries and hospitals and employing 15 people – mostly family and friends. Over the years, the company grew steadily by taking over other small businesses.

Currently, it employs 100 people and specialises in the distribution and sales of medical products, including operating tables, hospital beds, X-ray machines, ultrasounds, and a variety of disposable medical supplies like bandages and syringes.  

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 It has a Singapore base and delivers products to neighbouring countries. Three years ago, the company signed a partnership agreement with an American multinational producer of hi-tech medical equipment and devices like CAT Scans, MRIs, and pacemakers.   The agreement makes JW Medical Supply Solutions an exclusive distributor of partner’s products in South East Asia.

This event triggered the plans for further expansion of the company.  The plan is to open subsidiaries in Malaysia, Indonesia, Thailand, Vietnam, and the Philippines.  The expansion means increasing the number of employees significantly.   The subsidiaries need to be staffed.  The company also needs people with the skills necessary to boost its e-commerce platform and people with knowledge about cutting-edge medical technology.  The plan is to increase staff numbers by 40%, over the next two years.

The present employment structure is as follows:

• •         The Management Board  (4 people): Mr. Wong as a Chairman, CEO,                    General Manager, Chief Financial Officer
  •         Technical services (18 warehouse staff and 6 drivers)
  •         Marketing and sales (13 sales reps and 23 office staff)
  •         Finance and accounting (7 people)
  •         Supply chain (17 people)
  •         HR and office administration (7 people)
  •          IT (5 people)

The company employs people of different ages – some employees have been with the company from the start, and a few are close to retirement.   Nearly half of employees, however, are under 35 years old.   Here is the age structure of JW Medical Supply Solutions’ employees:

• •         Over 60 years old – 7%
  •         50 to 60 years old – 13%
  •         40 to 50 years old – 20%
  •         30 to 40 years old – 35%
  • ·       20 to 30 years old – 25%

 Here are your tasks:

1. Prepare a 15-minute PowerPoint presentation to the Management Board.   The presentation should contain your proposed well-being programme with the implementation plan for the next three years, challenges related to the implementation, and benefits the company can have from such a programme.
2. Write a report on the content of your presentation AND an academic argument for introducing a well-being programme.  The argument should be based on academic and professional literature.