| University | Temasek Polytechnic (TP) |
| Subject | Business Process and Systems |
- Explain the business model at B&M – this can be found in the annual report
- How does B&M create value for their customer? how do they satisfy their customer’s requirements for fast and dependable services at a reasonable market price through strategic partnerships, etc. that assist their customers to improve the services they offer?
- Frameworks to use are 4Vs, Slack’s 5 performance objectives; GAP model=where is the gap B&M is filling.
- Define SSM; how is it suitable to address B&M’s move to a hybrid model? Research the problems they may face by changing their business model using Soft Systems Methodology.
- Problem situation – Consider customer value for shopping online and in-store which market sector are they chasing by changing the business model?
- Comparison of different solutions and choose one solution to take forward with reasoning.
- You should compare and contrast different operation management models used by the sector in which B& M operates and recommend appropriate solutions to continue being competitive in the market, making it easier for customers to select and buy their products.
- Comparison of different solutions with costing and choose one solution to take forward with reasoning.
- Discuss the parcel conundrum – how environmentally sustainable will your new solution be for B&M? Do they have any policies to deal with the issues resulting from the parcel conundrum?
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