| University | Singapore Management University (SMU) |
| Subject | MKTG 204: Services Marketing |
Assessment Item 3: Service Delivery System (SDS) & Customer Experience Analysis Report Structure Outline This document outlines the required structure for the Service Delivery System (SDS) and Customer Experience Analysis Report (Group-based).
Your team must take on the mindset of service consultants in completing the report and utilise Industry-standard project management software Microsoft teams to facilitate your group in successfully completing the report.
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