| University | The University of Newcastle (UoN) |
| Subject | MKTG3040 Services Marketing Assignment |
01. ASSESSMENT PURPOSE
The purpose of Assessment Item Four: Reflective Essay is to assess your ability to critically discuss, evaluate and analyze your team role, practices, and experience in the development and completion of the SDS & Customer Experience Analysis (Assessment Item 3) for your service client.
02. ASSESSMENT DESCRIPTION
In this assessment task, you are asked to work individually to complete a reflective analysis of your role within your team, both discussing and evaluating how you fostered team dynamics, positive criticism of work, group difficulties and the all required tasks to be able to deliver a SDS & Customer experience report for your client. It is advised that you take reflective notes
throughout the semester and use Microsoft Teams as a mechanism to collate evidence, perceptions and feelings towards your role in the team.
This will aid in your write up of your reflective essay and ensure that it is comprehensive. Your reflective essay will have discussion spanning across the following:
This document will provide you with details on what to consider for each section of this assessment. Please ensure that you use this document alongside your detailed marking rubric so that you have a full understanding of what is expected of you.
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