ICT225 Management Information Systems SUSS Assignment Sample Singapore

ICT225 Management Information Systems is a course that focuses on the role of information systems in modern organizations. The course covers topics such as the design and implementation of information systems, the use of data analytics for decision-making, and the management of information technology projects.

By the end of the course, students should have a solid understanding of how information systems can be used to support business operations, as well as the skills necessary to manage information technology projects and make informed decisions based on data analysis.

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In this section, we will describe some assignment activities. These are:

Assignment Activity 1: Explain using examples, what global digital business is and how e-commerce has transformed business models.

Global digital business refers to the use of digital technologies such as the internet, mobile devices, social media, and other digital platforms to conduct business activities across international borders. This can include selling products and services, offering customer support, marketing, and other business functions. The use of digital technologies has made it easier for businesses to reach customers around the world and has created new opportunities for growth and expansion.

E-commerce, which refers to the buying and selling of goods and services online, has been a significant driver of digital business growth. It has transformed business models in several ways:

1. Increased accessibility: E-commerce has made it easier for businesses to reach customers who were previously out of reach due to geographical barriers. For example, a small business based in rural India can now sell its products to customers in the United States through an online marketplace like Amazon.
2. Greater convenience: E-commerce has made it more convenient for customers to purchase products and services. They can shop from the comfort of their own homes or while on the go using their mobile devices. This has led to a rise in online shopping and the adoption of new payment methods such as mobile wallets.
3. Personalization: E-commerce platforms can collect and analyze customer data to offer personalized recommendations and promotions. For example, Amazon uses customer data to recommend products that are likely to be of interest to each individual customer.
4. Disintermediation: E-commerce has eliminated the need for intermediaries such as distributors and retailers in some cases. For example, a manufacturer can sell its products directly to consumers through its own website or through an online marketplace.

Overall, e-commerce has transformed the way businesses operate and has created new opportunities for growth and expansion in the global digital economy.

Assignment Activity 2: Analyse the various IT infrastructure and emerging technologies of an organization.

Analyzing the IT infrastructure and emerging technologies of an organization can be a complex task that requires a comprehensive understanding of the organization’s current setup, as well as the latest technological trends and advancements. Here are some key steps that can be taken to conduct such an analysis:

1. Assess the Current IT Infrastructure: The first step is to assess the organization’s current IT infrastructure, which may include hardware, software, network infrastructure, and databases. This can be done through an inventory or audit of the existing infrastructure.
2. Identify Areas of Improvement: After assessing the current infrastructure, identify areas that require improvement, such as outdated hardware, obsolete software, or inefficient processes. These areas can be targeted for upgrades or replacements.
3. Evaluate Emerging Technologies: Evaluate emerging technologies that can help the organization improve its infrastructure, enhance productivity, or gain a competitive edge. These may include technologies such as cloud computing, artificial intelligence, blockchain, or the Internet of Things (IoT).
4. Determine the Cost of Implementation: Evaluate the cost of implementing new technologies or upgrading the existing infrastructure. This will help determine whether the organization has the budget to implement the desired changes.
5. Develop an Implementation Plan: Develop an implementation plan that outlines the steps required to implement the changes. This plan should include timelines, resources required, and potential risks.
6. Monitor and Review: Once the changes are implemented, monitor and review the performance of the new infrastructure and technologies to ensure that they are meeting the desired objectives.

Assignment Activity 3: Demonstrate how information systems and enterprise applications achieve operational excellence and enhance business competitiveness.

Information systems (IS) and enterprise applications (EA) are essential tools for achieving operational excellence and enhancing business competitiveness. The following are some ways in which IS and EA can help organizations achieve these goals:

1. Automation of routine tasks: IS and EA can automate repetitive and mundane tasks, such as data entry, report generation, and inventory management. This allows employees to focus on higher-value activities and makes operations more efficient.
2. Real-time data and analytics: IS and EA can provide real-time data and analytics, which enables managers to make informed decisions quickly. This helps businesses to be more agile and responsive to changes in the market.
3. Improved communication and collaboration: IS and EA can facilitate communication and collaboration among employees, departments, and even different organizations. This helps to break down silos and improve overall efficiency.
4. Standardization of processes: IS and EA can help organizations standardize their processes, which leads to greater consistency and quality. This is particularly important for businesses that operate in multiple locations or have a large number of employees.
5. Enhanced customer service: IS and EA can help organizations to better understand their customers’ needs and preferences. This enables businesses to personalize their products and services, leading to higher customer satisfaction and loyalty.
6. Increased security and compliance: IS and EA can help organizations to ensure that their data and systems are secure and compliant with regulations. This is particularly important in industries that handle sensitive information or have strict compliance requirements.

Overall, IS and EA can help organizations achieve operational excellence by improving efficiency, productivity, and quality. They can also enhance business competitiveness by enabling organizations to be more agile, responsive, and customer-focused.

Assignment Activity 4: Examine, through case study, how data and knowledge management, and business intelligence are used to improve business performance and decision making.

One case study that highlights the role of data and knowledge management, as well as business intelligence, in improving business performance and decision-making is that of Amazon.

Amazon is a multinational technology company that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Amazon’s success is largely attributed to its data-driven approach to business. The company collects and analyzes vast amounts of customer data to make informed decisions about its operations and product offerings.

One example of Amazon’s data and knowledge management practices is its recommendation engine. Amazon’s recommendation engine uses machine learning algorithms to analyze customer data and suggest products that the customer may be interested in. The recommendation engine is based on customer behavior, such as previous purchases, browsing history, and search queries. This data is then used to create a personalized shopping experience for the customer.

Another example of Amazon’s use of data and knowledge management is its inventory management system. Amazon uses data analytics to optimize its inventory levels and ensure that it has the right products in stock at the right time. This system allows Amazon to reduce inventory costs while still maintaining high levels of customer satisfaction.

Amazon’s business intelligence practices are also critical to its success. The company uses business intelligence tools to analyze data from various sources, including customer data, sales data, and market trends. This information is used to make informed decisions about pricing, product offerings, and marketing strategies.

For example, Amazon uses its business intelligence tools to monitor sales trends and adjust prices accordingly. If a particular product is selling well, Amazon may increase the price to maximize profits. On the other hand, if a product is not selling well, Amazon may reduce the price to clear inventory.

Assignment Activity 5: Summarize key networking and internet technologies based on case study of organizations.

Networking and internet technologies are essential for organizations to communicate, collaborate, and share resources. Here are some key technologies based on case studies of organizations:

1. Cloud computing: Cloud computing is a technology that enables organizations to store, manage, and access data and applications over the internet. Amazon Web Services (AWS) is a popular cloud computing service used by organizations like Netflix to deliver video content to customers.
2. Virtual Private Network (VPN): VPNs allow remote workers to securely access their organization’s network and resources from anywhere in the world. NordVPN is a VPN service used by organizations like Trello to protect their sensitive data from cyber threats.
3. Voice over Internet Protocol (VoIP): VoIP is a technology that enables voice and video communication over the internet. Skype is a popular VoIP service used by organizations like Hootsuite to conduct video conferencing with remote team members.
4. Internet of Things (IoT): IoT devices allow organizations to collect and analyze data from various sources, such as sensors and devices connected to the internet. The City of Barcelona uses IoT devices to monitor traffic, parking, and other aspects of urban life to improve city planning.
5. Software-Defined Networking (SDN): SDN is a technology that allows organizations to manage and control their network infrastructure through software rather than hardware. Google uses SDN to manage its vast network infrastructure and ensure high performance and reliability.

Overall, these technologies are critical for organizations to stay connected, secure, and efficient in today’s digital world.

Assignment Activity 6: Apply a framework for security and control of information to provide value for businesses.

A framework for security and control of information is essential to protect the confidentiality, integrity, and availability of data within a business. By implementing such a framework, businesses can ensure that their sensitive information is protected from unauthorized access, theft, and manipulation, while also maintaining compliance with relevant regulations and standards.

One such framework is the Information Technology Infrastructure Library (ITIL), which provides a set of best practices for IT service management. The ITIL framework includes several processes that can be used to manage the security and control of information within a business. These processes include:

1. Information Security Management: This process is responsible for ensuring that information is protected from unauthorized access, disclosure, and modification. It involves the development and implementation of security policies, procedures, and controls to mitigate risks and protect sensitive information.
2. Access Management: This process is responsible for managing user access to information and systems. It involves the creation and maintenance of user accounts, the assignment of appropriate access rights and permissions, and the monitoring of user activity to detect and prevent unauthorized access.
3. Incident Management: This process is responsible for managing security incidents, such as security breaches, unauthorized access, and data theft. It involves the detection, analysis, and resolution of security incidents, as well as the implementation of measures to prevent future incidents.
4. Change Management: This process is responsible for managing changes to the IT infrastructure and systems. It involves the identification and evaluation of changes, the development of change plans, and the testing and implementation of changes to minimize the risk of security breaches and other disruptions.
5. Compliance Management: This process is responsible for ensuring that the business complies with relevant laws, regulations, and standards related to information security and control. It involves the development and implementation of policies, procedures, and controls to meet compliance requirements, as well as the monitoring and reporting of compliance activities.

By implementing these processes within the ITIL framework, businesses can ensure that their sensitive information is protected from unauthorized access, theft, and manipulation, while also maintaining compliance with relevant regulations and standards. This can help businesses to avoid costly security breaches and other incidents and to build trust and confidence with customers and partners.

Assignment Activity 7: Develop a value chain for a business organization.

A value chain is a series of activities or processes that a business organization engages in to create value for its customers. The following is an example of a value chain for a manufacturing company:

1. Inbound logistics: This includes the activities involved in sourcing and receiving raw materials, parts, and components from suppliers.
2. Operations: This involves the manufacturing or production process, where the raw materials are transformed into finished products.
3. Outbound logistics: This involves the activities involved in storing and distributing the finished products to customers or retailers.
4. Marketing and sales: This involves promoting and selling the finished products to customers through various marketing channels.
5. Service: This involves providing after-sales support and services to customers, such as product maintenance and repair.
6. Procurement: This involves the activities involved in sourcing and purchasing the necessary raw materials, parts, and components required for production.
7. Human resources: This involves recruiting, training, and managing employees to ensure that they are able to perform their roles effectively.
8. Technology development: This involves the research and development activities required to improve the production process, products, and services.
9. Infrastructure: This involves the physical and organizational structures required to support the value chain, such as buildings, equipment, and information systems.

By optimizing each of these activities, the business organization can create more value for its customers and improve its overall competitiveness in the market.